If you use HBO Max, you might encounter error codes when trying to watch your favorite shows. These errors can be annoying but are usually easy to fix. You can often solve most HBO Max errors by updating the app, checking your internet connection, or clearing the app’s cache. HBO Max is a great way to watch your favorite movies and shows, but running into error codes can spoil your experience.
With this guide you will have the tools you need to troubleshoot and fix common HBO Max errors, so you can enjoy uninterrupted entertainment. If you come across an error code that’s not covered here or the suggested fixes don’t help, feel free to contact HBO Max’s customer support for further assistance.
HBO Max Error Code List: Troubleshooting Guide
HBO Max is a great streaming service with a wide range of movies and shows, but it’s not immune to technical problems. If you’re seeing an error code, don’t panic! We’ve got a troubleshooting guide to help you get back to streaming.
Common HBO Max Error Codes and Their Fixes
HBO Max errors can be frustrating, but many have straightforward solutions. Here’s a list of common error codes and what you can do to fix them:
| Error Code | Description | Possible Fixes |
|---|---|---|
| 100 | General error, often related to connectivity issues. | Check your internet connection. Restart your device. Clear your browser cache and data (if using a browser). Reinstall the HBO Max app. |
| 200 | Content playback error. | Try playing a different title. Check for app updates. Clear the app cache and data. |
| 300 | Account or subscription issue. | Sign out and back into your HBO Max account. Check your subscription status. Contact HBO Max support if the issue persists. |
| 400 | Device compatibility issue. | Make sure your device meets HBO Max’s system requirements. Try using a different device. |
| 500 | Server-side error. | Check HBO Max’s social media or website for any known outages. Wait a few minutes and try again later. |
| Can’t Play Title | Indicates an issue playing specific content. | Try playing a different title. Check your internet connection. Restart the HBO Max app. |
Other (Less Common) HBO Max Error Codes
| Error Code | Description | Possible Fixes |
|---|---|---|
| 905 | Indicates a device limit issue. | Sign out of HBO Max on other devices you’re not actively using. Check your HBO Max subscription plan to see how many devices can stream simultaneously. |
| 14 | Suggests a problem with the video playback. | Clear the cache and data of the HBO Max app. Check for updates to the HBO Max app. Restart your device. |
| 321 | Relates to issues with the user’s account or subscription. | Sign out of your HBO Max account and sign back in. Confirm that your subscription is active and up-to-date. If the problem persists, contact HBO Max support. |
Additional Troubleshooting Tips
If you’re still encountering an error code not listed above or the suggested fixes didn’t work, here are some additional tips:
- Update your device’s software: Outdated software can sometimes cause compatibility issues.
- Disable any VPN or proxy: These can interfere with HBO Max’s streaming service.
- Try a different network: If possible, connect to a different Wi-Fi network or use your mobile data to see if the issue is network-related.
- Contact HBO Max support: If you’ve exhausted all other options, HBO Max’s customer support team can help you troubleshoot the issue.
HBO Max Volume Low
If you’re experiencing low volume on HBO Max, there are a few potential fixes:
- Check Device Volume: Ensure the volume is turned up on both your TV/monitor and the device you’re using to stream HBO Max (e.g., Roku, Fire Stick).
- Adjust In-App Volume: Some apps have their own volume controls. Look for a volume slider within the HBO Max app itself and make sure it’s turned up.
- Check Audio Settings: Navigate to your device’s audio settings and make sure there are no volume limiters or sound processing features enabled that might be lowering the volume.
- Disable Surround Sound: If you’re using surround sound, try temporarily disabling it to see if that improves the volume. Sometimes, specific audio formats can cause volume inconsistencies.
- Restart Devices: Restarting your streaming device and TV/monitor can sometimes resolve audio glitches.
HBO Max VPN Not Working
If you’re having trouble using a VPN with HBO Max, consider these solutions:
- Choose a Reputable VPN: Not all VPNs are created equal. Opt for a well-known VPN service with a proven track record of unblocking streaming services.
- Connect to a US Server: HBO Max is primarily available in the US. Make sure your VPN is connected to a US server to access its content library.
- Clear Browser Cache and Data: If you’re using a browser to stream HBO Max, clear your cache and data. Sometimes, stored data can interfere with the VPN connection.
- Try a Different VPN Server: If one US server doesn’t work, try connecting to a different one. VPN providers often have multiple server options.
- Contact VPN Support: If you’ve tried everything else and your VPN still isn’t working with HBO Max, contact your VPN provider’s customer support for assistance.
How to Turn Off Closed Caption on HBO Max
To turn off closed captions on HBO Max:
- Start Playback: Begin playing a movie or show on HBO Max.
- Pause and Access Settings: Pause the playback and look for an icon that resembles a speech bubble or gear. This will usually open the audio and subtitle settings.
- Disable Captions: In the settings menu, find the “Subtitles” or “Closed Captions” option and select “Off.”
Note: The exact steps may vary slightly depending on the device you’re using to stream HBO Max.
HBO Max Flashing Screen
If you’re experiencing a flashing screen on HBO Max, here are a few things to try:
- Check HDMI Connection: If you’re using an HDMI cable, make sure it’s securely plugged into both your device and TV/monitor. A loose connection can cause display issues.
- Update App and Device Software: Ensure both the HBO Max app and your streaming device’s software are up-to-date. Outdated software can sometimes lead to compatibility problems.
- Adjust Display Settings: Navigate to your TV/monitor’s display settings and check if there are any options related to refresh rate or image processing that might be causing the flashing.
- Try a Different HDMI Cable: If you have a spare HDMI cable, try using it to see if the issue is with the cable itself.
- Clear App Cache and Data: Clearing the HBO Max app’s cache and data can sometimes resolve display glitches.
- Reinstall App: If the problem persists, try uninstalling and reinstalling the HBO Max app.
If none of these solutions work, it might be a hardware issue with your streaming device or TV/monitor. In that case, contacting the manufacturer’s support team might be necessary.
More Error Messages
| Error Code/Message | Description | Possible Fixes |
|---|---|---|
| hbo max error code 201 | Unknown | |
| hbo max error code 137 | Unknown | |
| hbo max error code 106 | Unknown | |
| hbo max error code 04036 | Unknown | |
| hbo max error debate | Unknown | |
| hbo max error code 105 | Unknown | |
| hbo max error code 5116 | Unknown | |
| hbo max error peloton | Unknown | |
| hbo max error code 7 | Unknown | |
| hbo max error 409 | Conflict Error | This typically indicates a conflict with another request or process. Try closing other apps or browser tabs, then restarting HBO Max. |
| hbo max error code eli-1010 | Unknown | |
| hbo max error code 21 samsung tv | Playback Error | This usually points to a problem with video playback on Samsung TVs. Try restarting the app, clearing cache/data, or reinstalling the app. If the issue persists, check for TV firmware updates or contact Samsung support. |
| hbo max error apple tv | General Error | This suggests a problem with HBO Max on Apple TV. Common fixes include restarting the app, checking for app updates, restarting the Apple TV, or reinstalling the app. |
| hbo max error al reproducir | Playback Error (Spanish) | This translates to “error while playing” and indicates an issue with video playback. Try the general troubleshooting steps for playback errors: restarting the app, checking your internet connection, etc. |
| hbo max error as415 | Unknown | |
| hbo max authentication error | Login/Account Issue | This means there’s a problem with your HBO Max login or account. Try signing out and back in, checking your credentials, or resetting your password. If the issue persists, contact HBO Max support. |
| hbo max airplay error | AirPlay Connectivity Issue | This suggests a problem with connecting HBO Max to an AirPlay device. Check your AirPlay settings, make sure both devices are on the same network, and restart both devices. |
| hbo max application error roku | App Error on Roku | This indicates a problem with the HBO Max app on Roku devices. Try restarting the app, clearing cache/data, checking for app updates, or reinstalling the app. If the issue continues, contact Roku support. |
| hbo max axios error | Network Request Error | This is a technical error related to how the app communicates with the server. Try restarting the app, checking your internet connection, or clearing browser cache/data (if using a browser). |
| hbo max application error | General App Error | This points to a problem within the HBO Max app itself. Try restarting the app, clearing cache/data, checking for app updates, or reinstalling the app. |
| hbo max error code apps-04036 | Unknown | |
| hbo max error not available in region | Geo-restriction Error | This means the content you’re trying to access isn’t available in your current region. You might need to use a VPN to bypass this restriction, but be aware that this might violate HBO Max’s terms of service. |
| hbo max error message an unknown problem occurred | General Error | This is a vague error message that could indicate various issues. Try the general troubleshooting steps like restarting the app, checking your internet connection, etc. If the problem persists, contact HBO Max support. |
| hbo max error title not available | Content Availability Issue | This means the specific title you’re trying to watch isn’t currently available on HBO Max. It might be due to licensing restrictions or temporary technical issues. |
| hbo max create account error | Account Creation Issue | This suggests a problem with creating a new HBO Max account. Double-check your information, ensure you meet the eligibility requirements, and try again. If the issue continues, contact HBO Max support. |
| hbo max error code 21 | Playback Error | This typically indicates a problem with video playback. Try restarting the app, checking your internet connection, clearing cache/data, or reinstalling the app. |
| hbo max error code roku | General Error on Roku | This is a broad error on Roku devices. Refer to the general troubleshooting steps for Roku, such as restarting the app, checking for updates, or reinstalling the app. |
| hbo max error code c-11404 | Unknown | |
| hbo max error de conexion | Connection Error (Spanish) | This translates to “connection error” and indicates a problem with your internet connection. Check your network, restart your router, or try a different network. |
| hbo max error de reproduccion | Playback Error (Spanish) | This translates to “playback error” and suggests an issue with video playback. Try the general troubleshooting steps for playback errors. |
| hbo max error de red | Network Error (Spanish) | This translates to “network error” and points to a problem with your internet connection. Check your network, restart your router, or try a different network. |
| hbo max error descargas | Download Error (Spanish) | This translates to “download error” and indicates an issue with downloading content. Check your storage space, internet connection, and app settings. |
| hbo max dns error | DNS Resolution Error | This means there’s a problem with how your device is translating domain names into IP addresses. Try restarting your router, clearing your DNS cache, or using a different DNS server. |
| hbo max download error | Download Error | This suggests a problem with downloading content. Check your storage space, internet connection, and app settings. |
| hbo max ipad download error | Download Error on iPad | This indicates an issue with downloading content on an iPad. Check your storage space, internet connection, and app settings. You might also need to restart the app or reinstall it. |
| hbo max device setup error | Device Setup Issue | This means there’s a problem setting up HBO Max on your device. Make sure your device is compatible, you’re following the correct setup steps, and your software is up-to-date. |
| hbo max erro de conexão | Connection Error (Portuguese) | This translates to “connection error” and indicates a problem with your internet connection. Check your network, restart your router, or try a different network. |
| hbo max da error | Gives Error (Portuguese) | This translates to “gives error” and is a general error message. Try the general troubleshooting steps like restarting the app, checking your internet connection, etc. |
| hbo max erro de rede | Network Error (Portuguese) | This translates to “network error” and points to a problem with your internet connection. Check your network, restart your router, or try a different network. |
| hbo max dando erro | Giving Error (Portuguese) | This translates to “giving error” and is a general error message. Try the general troubleshooting steps like restarting the app, checking your internet connection, etc. |
| hbo max codigo de error | Error Code (Spanish) | This translates to “error code.” If you see a specific code along with this message, refer to the error code troubleshooting guides. |
| hbo max general video error dialog title | General Video Error | This indicates a problem with video playback. Try restarting the app, checking your internet connection, clearing cache/data, or reinstalling the app. |
| hbo max error en smart tv | Error on Smart TV (Spanish) | This suggests a problem with HBO Max on your smart TV. Try restarting the app, checking for app updates, restarting the TV, or reinstalling the app. If the issue persists, check for TV firmware updates or contact the TV manufacturer’s support. |
| hbo max error err-010 | Unknown | |
| error hbo max en roku | Error on Roku (Spanish) | This indicates a problem with HBO Max on Roku devices. Try restarting the app, clearing cache/data, checking for app updates, or reinstalling the app. If the issue continues, contact Roku support. |
| hbo max error code err-003 | Unknown | |
| hbo max error code err-009 | Unknown | |
| error hbo max en tv | Error on TV (Spanish) | This suggests a problem with HBO Max on your TV. Try restarting the app, checking for app updates, restarting the TV, or reinstalling the app. If the issue persists, check for TV firmware updates or contact the TV manufacturer’s support. |
| error hbo max en fire stick | Error on Fire Stick (Spanish) | This indicates a problem with HBO Max on Fire Stick devices. Try restarting the app, clearing cache/data, checking for app updates, or reinstalling the app. If the issue continues, contact Amazon support. |
| error en hbo max | Error in HBO Max (Spanish) | This is a general error message. Try the general troubleshooting steps like restarting the app, checking your internet connection, etc |
Key Takeaways
- Most HBO Max errors have quick fixes you can try at home
- Updating the app and checking your internet often solves streaming issues
- If one fix doesn’t work, try using HBO Max on a different device
Understanding HBO Max Error Codes
HBO Max users may face various error codes when trying to stream content. These codes point to specific problems that can often be fixed with simple steps.
Common HBO Max Error Codes and Their Meanings
Error Code 100 means the app can’t play the video. This often happens due to internet issues or outdated software.
Error Code 321 shows up when there’s a problem with your account or payment. Check if your subscription is active and your payment info is correct.
Error Code 420 points to network problems. Your internet might be slow or unstable. Try switching to a different network or resetting your router.
Error Code 905 suggests the app needs an update. Go to your device’s app store and look for any available updates for HBO Max.
Identifying the Causes of Errors
Poor internet connection is a common cause of many HBO Max errors. Run a speed test to check if your internet meets the app’s needs.
Outdated apps can lead to playback issues. Always keep your HBO Max app up to date.
Device compatibility matters too. Make sure your device meets the app’s system requirements.
Server problems on HBO Max’s end can cause widespread issues. Check their social media or website for any known outages.
Clearing the app’s cache and data can often fix minor glitches. This removes temporary files that might be causing problems.
Resolving HBO Max Streaming Issues
HBO Max can sometimes have problems. Fixing these issues helps you watch your favorite shows and movies without trouble. Here are some ways to solve common streaming problems.
Initial Steps for Troubleshooting
First, try playing a different show or movie. This checks if the problem is with one title or all of HBO Max. If nothing works, close the app and open it again. This often fixes small glitches.
Next, check your internet. A slow connection can cause buffering. Run a speed test to make sure you have enough bandwidth. HBO Max needs at least 5 Mbps for HD and 25 Mbps for 4K.
If you’re using Wi-Fi, try moving closer to your router. Walls and distance can weaken the signal. You can also try using an Ethernet cable for a more stable connection.
Advanced Troubleshooting Techniques
If basic steps don’t work, try clearing your app’s cache. On smartphones and tablets, go to Settings, find HBO Max, and clear its data. For smart TVs, you may need to uninstall and reinstall the app.
Check if HBO Max needs an update. Old versions can have bugs. Go to your device’s app store and look for updates. Install any that are available.
Sign out of HBO Max on all devices, then sign back in. This refreshes your account data and can fix many problems. If you use a VPN, turn it off. VPNs can sometimes interfere with streaming services.
Ensuring Optimal Streaming Performance
To get the best streaming quality, keep your devices updated. This includes your TV, streaming stick, or phone. New updates often improve app performance.
Check your HBO Max settings. Lower the video quality if you have a slow internet connection. This can stop buffering and make shows play smoothly.
If possible, use a wired internet connection. It’s more stable than Wi-Fi. Also, limit the number of devices using your network while streaming. This gives HBO Max more bandwidth.
Lastly, restart your router and modem. Unplug them for a minute, then plug them back in. This can fix many connection issues and improve your streaming speed.
Frequently Asked Questions
HBO Max users sometimes face errors while streaming. These issues can affect playback and access to content. Here are some common problems and fixes.
What are the common error codes encountered on HBO Max and their meanings?
Error codes on HBO Max point to specific issues. Code 100 means a network problem. Code 321 shows a login error. Code 905 appears when the app needs an update. Error H pops up for account troubles.
How can one resolve the playback issue denoted by error code 1k-0028 on HBO Max?
To fix error 1k-0028, try these steps:
- Close the HBO Max app
- Restart your device
- Open HBO Max again
- If the error stays, clear the app cache
What steps should be taken to troubleshoot HBO Max errors on Roku devices?
For HBO Max errors on Roku:
- Check your internet connection
- Update the HBO Max app
- Restart your Roku device
- Remove and reinstall the HBO Max app
Why might HBO Max consistently return error messages when attempting to stream content?
HBO Max might show errors due to:
- Slow internet speed
- Outdated app version
- Device compatibility issues
- Server problems
What troubleshooting methods are available for HBO Max issues on Samsung TVs?
To fix HBO Max on Samsung TVs:
- Check for TV software updates
- Clear the HBO Max app cache
- Uninstall and reinstall the app
- Make sure your TV model supports HBO Max
How can users address the ‘Something went wrong’ error on HBO Max?
For the ‘Something went wrong’ error:
- Close the HBO Max app
- Check your internet connection
- Restart your device
- Update the app if needed
- Try signing out and back into your account
